Shipping
QO currently delivers only within Lithuania. Checkout always shows the methods available for the particular order and destination, together with the final delivery price.
Delivery methods
Parcel locker: choose the city, carrier and exact locker at checkout.
Home courier: supply an accurate street address, city, postal code and mobile telephone number.
Depending on the live carrier catalogue and destination, Omniva, LP Express or Venipak services may be offered. If a carrier or method is not shown, it is not available for that order at that time.
Price
Delivery is calculated before the order is submitted and included in the clearly displayed total. If free delivery above a cart threshold is currently offered, it is applied automatically. Digital gift coupons are delivered by email and carry no physical delivery charge.
Preparation and delivery time
We start preparing an order after successful payment confirmation. When the parcel is handed over for delivery, we send tracking information if supplied by the carrier. Delivery time depends on the selected carrier, locker capacity, address, weekends and public holidays.
If vacation mode is active, the planned dispatch date is displayed clearly on checkout before an order is submitted. Where required by law, goods will in any event be delivered no later than 30 days after the contract is concluded unless we agree another period with you.
Collecting from a parcel locker
The carrier sends the collection code and deadline by SMS or email. Please collect the parcel within the period specified by the carrier. A parcel that is not collected and is returned to us can be sent again only after a new delivery and its cost are agreed.
Courier delivery
Check that the delivery address and telephone number are accurate. The carrier may contact you about timing or access to the destination. It may not be possible to change the address after the parcel has been handed to the carrier.
Damaged, missing or delayed parcels
QO remains responsible to a consumer for delivery until physical receipt unless the consumer arranged an independent carrier. If a parcel is visibly damaged, photograph the packaging and goods and contact info@qo-sport.com promptly with the order number. If tracking has not moved for an unusual period, or a parcel is marked delivered but has not arrived, contact us and we will investigate with the carrier.
Contact
For delivery enquiries, email info@qo-sport.com. See the Returns page for return instructions.